Terms & Conditions
- Returns accepted
- Please write to us before returning the item
- Buyer should contact us within 20 days of receiving the item
- Refund will be given in refund or replacement on buyer’s choice.
- Return shipping will be paid by the buyer
- Item must be returned in its original condition
- Please write to us for any clarification on RETURN POLICY
- International orders are subject to the receiving country’s import fees, duty, taxes and/or brokerage fees. These funds are not paid to K nor are they set by Shaista Handicraft rather they are paid to and set by your home country’s government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
- We do not refund for lost packages.
- We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
- We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier
- If a bag or Diary arrives back damaged due to careless packaging, it will not be accepted for return or exchange.
- If a bag arrives back and it clearly has been used, it will not be accepted for return or exchange.
- If a bag arrives back and it is beyond the return/exchange policy window, and you did not arrange with us prior to sending back, it will be returned at the expense of the customer.
- After receiving the item, you can contact with us within 30 days
- Money back or item exchange (buyer’s choice)
- Buyer pays return shipping
- A few common sense guidelines to ensure you receive a full refund for returns or exchanges:
Ship via a reliable shipping service available.
Be sure to include a copy of your original order email in the package or something with your name and what you would like us to do with your bag (ie: return or exchange). Please include your name inside the box. If you do not include your name, we won’t know who the package came from and you won’t receive your refund. At least mention your name on it.
We will refund the order, minus shipping charges, once the item arrives and is deemed re-saleable. If an item is received and is not in re-saleable condition, the cost of the bag will not be refunded and will be returned at the customers expense.